Terms and Conditions of Use and Sale

Grotte di Castellana srl ​​– Piazzale Anelli, 70013 Castellana Grotte (BA) – VAT no. 05325440724 | Bari Economic and Administrative Index no. 413305.
Updated 29/12/2025

1. Object and Definitions

These General Contract Conditions (GTC) govern the sale of Entrance Tickets for guided tours (the Event) and the ancillary services provided through the digital ecosystem of the Castellana Caves.

  • Showcase Site (www.grottedicastellana.it): The informational site owned and operated by Grotte di Castellana srl

  • Webshop (shop.grottedicastellana.it): Sales platform technically hosted on TicketOne SpA infrastructure.

  • Organizer: Grotte di Castellana srl, acting in its own name for the provision of the visit service.

  • Entrance Ticket: Document, including digital (e-ticket or print-at-home), which authorizes access to the Event Venue.

2. Registration and Identification (2017 Budget Law)

2.1. Purchasing Entrance Tickets on the Site requires registration and the creation of a "My Grotte di Castellana" account. 2.2. OTP Validation: Pursuant to Law no. 145/2018, the user must validate their phone number or email address via a One-Time Password (OTP) code sent via SMS or email to complete the online purchase. 2.3. Purchases are permitted only to individuals 18 years of age or older.

3. Purchase and Payment Methods

3.1. Conclusion of the Contract: The contract is considered concluded when the order form reaches the server. The user will receive an order confirmation via email containing a summary of the order and the total price. 3.2. Transactions and Security: Although they take place on the shop.grottedicastellana.it domain, all transactions and data storage are managed by TicketOne's secure systems with SSL protocol and 3D-Secure procedure. 3.3. Payment Methods: All major credit cards are accepted (more information on the TicketOne website).

4. Prices, Commissions and Additional Charges

4.1. Total Amount: This amount consists of the ticket price (set by the Organizer) + Service Fees (compensation for booking and sales services) + any additional charges (e.g., Print@Home fees). 4.2. Price Changes: The Organizer reserves the right to change the price at any time, but the price displayed at the time the order is placed will apply.

5. Collection and Delivery of Entrance Tickets

  • Print@home: Allows you to print your ticket immediately (e-ticket). The access control system will only authorize one entry per barcode; duplicates or photocopies will not be permitted.

  • Pickup at the Event Location: Where available, collection can take place at the Grotte ticket office on the day of the Event by showing your order confirmation email.

6. Exclusion of the Right of Withdrawal

6.1. Since the contract concerns the provision of leisure services with a specific date, the right of withdrawal provided for by Article 52 of the Consumer Code does not apply. 6.2. It is not possible to cancel the purchase or request a refund due to the customer's inability to participate.

7. Event Postponed or Cancelled

7.1. In the event of cancellation, the Organizer will refund the ticket price (minus service and printing fees) only if specifically authorized and to the extent that the Organizer has received the necessary funds. 7.2. In the event of cancellation due to a health emergency (e.g., Covid-19), the refund may be made via voucher in accordance with current legislation (Art. 88 Legislative Decree 18/2020).

8. Visiting and Safety Regulations (Hypogeum Environment)

8.1. Entrance Ticket: Valid only for the day and time indicated. Lost, damaged, or illegible tickets will not be replaced or reprinted. 8.2. Safety Requirements: Access to the Caves is subject to the use of closed footwear with non-slip soles. Staff may refuse entry to anyone who does not comply with this rule or arrives after the time of the purchased session. 8.3. Prohibitions: The resale of tickets for commercial purposes and their use for lotteries or promotions without written authorization is prohibited.

9. Competent Court

The contract is governed by Italian law. For any disputes relating to consumers, the court of the user's residence or domicile shall have jurisdiction; in all other cases, the Court of Bari shall have jurisdiction.